PGH Networks is joining forces with your internal IT team. We handle the heavy, repetitive, round-the-clock work in the background so your team can focus on the projects that move Monaloh Basin Engineers forward. Here's exactly what onboarding looks like.
This is a partnership. Your internal IT staff keep full ownership and visibility of your environment. PGH layers in enterprise-grade tools, monitoring, security, and expertise so nothing falls through the cracks.
Systems Administration, Network Management, Cybersecurity, Strategic Planning (vCIO), and Vacation Coverage — all working behind your existing team.
Your IT staff get ConnectWise ticketing access, read/write to our documentation portal, and just-in-time admin access — so we operate as one team.
Managed EDR, identity threat detection, email filtering, vulnerability management, and security awareness training across the environment.
Onboarding is a joint effort. Here's where we'll lean on your internal IT staff and leadership.
A working session with your leadership and IT team to align on scope, roles, escalation paths, and priorities — and to map how our two teams will collaborate day to day.
Time with your IT staff to inventory servers, endpoints, network gear, and applications so we can document everything and stand up monitoring accurately.
Secure exchange of admin access (per the agreement, shared both ways with 24-hour change notice) and a point of contact to coordinate tool deployment windows.
A quick review that your servers, workstations, backups, firewall, and licensing meet the suitability requirements in the agreement so tools deploy cleanly.
Onboarding is delivered as a professional-services engagement (16 hours of client onboarding, plus a dedicated 16-hour Vulnerability Management onboarding). Here's the full picture.
Before hands-on work begins, we meet with your leadership and internal IT staff — in person or virtually, whatever is easiest — to align on goals, define who owns what, and set up how our teams communicate and escalate. This is where the co-managed partnership gets its ground rules.
This is where onboarding officially begins, onsite with your team. We build a complete picture of your environment and load it into our systems:
In coordination with your IT staff, we deploy the platforms that let us manage and support the environment:
The cybersecurity module is layered across the environment — mostly silent to end users:
We stand up and verify your backups so nothing is at risk:
Backup management is included; cloud storage is billed at $0.10 per GB per month.
We set up the shared access that makes co-management work:
A dedicated workstream (16 hours) to establish your security baseline: deploy vulnerability scanning, run an initial assessment across the environment, and build a prioritized remediation plan with your team.
Once tools are deployed and verified, our senior engineers do a full review to confirm everything is locked in. From there, your environment is under active PGH co-managed support with 24/7 escalation.
Day-to-day, we handle systems administration, network management, security, and vacation/sick coverage for your IT team. We'll also meet monthly with your leadership for vCIO-level strategic planning — roadmapping, budgeting, and lifecycle forecasting.
Because this is a co-managed agreement, some responsibilities remain with Monaloh Basin Engineers' internal IT staff. Here's the clear line.
This mirrors the "Services Not Included" section of your agreement. If priorities change, any of these can be added by written addendum.
Standard support runs 8AM–5PM weekdays, with 24/7 on-call escalation for critical issues. Your IT team opens and tracks tickets in ConnectWise.
We watch servers, endpoints, and network devices in the background — often resolving issues before they cause a disruption.
EDR, identity monitoring, email filtering, and vulnerability management run continuously across your environment.
Microsoft 365 and server backups run automatically, with restore testing so your data is recoverable when it counts.
When your IT staff are out, we backfill daily operations, monitoring, and ticket response so nothing falls behind.
Monthly vCIO sessions for roadmapping, budget planning, and lifecycle/refresh forecasting alongside your leadership.
For onboarding coordination, your project manager is Kristo — your main point of contact throughout.
Project Manager — your main point of contact
Director of Support Operations — assisting the onboarding
Lead Tech — tooling deployment & environment setup
Network Administrator — network setup & management
Security Engineer — security stack & vulnerability management
Azure & Cloud Specialist
Once onboarding is complete, your internal IT team can escalate to PGH any time. Critical issues are covered 24/7.
No. This is a co-managed partnership. Your IT staff keep full ownership and visibility of the environment. We take on the repetitive, round-the-clock, and specialized work so your team can focus on higher-value projects — and we back them up when they're out.
Day-to-day end-user help desk stays with your internal IT team. Your IT staff work with us through ConnectWise ticketing and escalate to PGH as needed. The exception is vacation and sick-time coverage, when we step in to support users directly.
Most tools install and run quietly in the background. We coordinate deployment windows with your IT team, and any change that could require a reboot or brief interruption is scheduled in advance with your staff.
Your internal IT team receives ConnectWise ticketing access, read/write access to the PGH documentation portal, and CyberQP just-in-time admin access. Administrative credentials are shared both ways, with any changes communicated within 24 hours per the agreement.
Your plan includes vCIO-level strategic planning with monthly advisor meetings (upgraded from the standard quarterly cadence) covering roadmapping, budgeting, and lifecycle/refresh forecasting.
Yes — onboarding is performed onsite with your team. Ongoing, day-to-day managed support is then delivered remotely with 24/7 escalation. Routine ongoing onsite support isn't part of the co-managed agreement, but can be arranged separately if a situation calls for it.